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Accessible information from NHS and care services – know your rights

different accessible formats including easy read, braille, large print and other accessible formats

Healthwatch Suffolk have written some helpful information about accessible information from NHS and care organisations.

What is the Accessible Information Standard?

The Accessible Information Standard is mandatory for all organisations that provide NHS or adult social care. We have gathered some key information about the accessible communications you should expect from services.

The standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand and that they get any communication support they need from health and care services.

Services are required to provide alternative formats where required, such as braille, large print, and easy read. They must also support people to communicate, for example by arranging a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.

You can watch a video about the Accessible Information Standard here: https://youtu.be/ZJngMo37WvA

Want to know more?

Healthwatch Suffolk have written some helpful information on their website. You can read it in full by clicking this link: https://healthwatchsuffolk.co.uk/news/accessible-information-from-nhs-and-care-services-know-your-rights/

The NHS has recently launched the 'Help Us, Help You' campaign. The campaign encourages people to contact their GP if they are worried about a symptom that could be cancer. Find out more: NHS.uk/cancersymptoms ...

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