The Care Quality Commission has launched the #DeclareYourCare campaign today.
#DeclareYourCare campaign encourages people to speak up about their experiences of care – both good and bad – which is essential for helping health and social care services learn and improve the quality of care.
Join the conversation #DeclareYourCare
New research has found that almost 7 million people who have used health or social care services, in the last five years, have had concerns about their care but never raised them.
Of these, over half (58%) expressed regret about not doing so.
Over half (54%) of ‘Share Your Experience’ forms submitted to CQC have been used for inspection planning or resulted in direct action by our inspectors.
Why aren’t people expressing concerns:
- Not knowing how (20%) or who (33%) to raise it with
- Not wanting to be seen as a ‘troublemaker’ (33%)
- Worries about not being taken seriously (28%)
- Feeling that nothing would change as a result (37%).
The most common reasons for raising, or wanting to raise, a concern are:
- Delays to an appointment
- Poor patient care
- Delays to a service
- Lack of information
However, when people did raise a concern or complaint, the majority (66%) found their issue was resolved quickly, it helped the service to improve and they were happy with the outcome.
Have your say
Your experiences of care supports our monitoring, inspecting and rating of services.
We want you to give us feedback on the care you have been given or have seen – not only poor care but good care too.
Join the conversation on Instagram and Twitter using the #DeclareYourCare hashtag.