New charter to boost consumer confidence and provide an online one-stop shop on passenger rights and complaints procedures for disabled people.
- charter to help all passengers travel with confidence as we build back fairer
- a one-stop shop of advice for disabled passengers travelling by road and rail
- updated expert guidance on tactile paving and inclusive mobility also launched
The government has joined with disability charity Scope to develop a new Disabled Persons Passenger Charter for bus, coach, taxi, private hire vehicle and rail.
Providing a clear explanation of their rights, the charter will improve journeys for disabled people by helping ensure they can travel easily and more confidently.
It will bring together a host of information for disabled passengers travelling across England and advice for passengers on what to do when things do not go as expected.
The charter follows last year’s unveiling of the government’s National Disability Strategy – a range of initiatives to improve journeys for disabled people including:
- an accessibility audit of all rail stations
- clearer audible and visual announcements on buses
- introducing legislation for taxis and private hire vehicles in Parliament
- £1 million to improve access at seaports