Greater Anglia, along with most other train operators, is proposing changes to the way tickets are sold and customer service is provided at stations. A public consultation process is now taking place about those proposals.
Comments and feedback can be provided to the relevant passenger watchdogs, Transport Focus and, where appropriate, London TravelWatch, until Friday 1 September 2023.
Key principles:
- The plans would provide a more modern and flexible service for customers
- There would still be someone to help with ticket queries and information at all the stations covered by the proposals (with specific hours varying by station) and the ability for customers to speak direct to the Greater Anglia Customer Contact Centre in Norwich via a ticket machine for guidance or advice
- Passenger Assist arrangements would still apply, with additional mobile assistance teams providing extra support
- No station would become unstaffed as a consequence of the proposals and other station facilities, such as waiting rooms and toilets, would be unaffected.
Alternative Accessible Versions
This information, including the station proposals, is available in alternative formats:
- Easy Read
- Large Print
- Audio
- British Sign Language
- Braille – please contact Greater Anglia to order a copy of this information in Braille
For full information on the consultation please go to the Greater Anglia Website.
