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Important Changes to Home, But Not Alone

There are some changes to the support on offer through the Home But Not Alone phone line. 

In line with changes to Government guidance to those who have been shielding, from 5pm on July 31st the Home But Not Alone phone line will no longer provide:

  • Free emergency food deliveries
  • Medicine deliveries

Shielded residents in Suffolk have been written to by Government and are aware of these changes.

For the short-term, the team at Home, But Not Alone will still be able to offer help and advice to those most vulnerable in our communities and signpost to neighbourhood or countywide support.

As the Government continue to lift restrictions, especially for those who are shielding, and the levels of COVID-19 continue to fall, we are reviewing the level of support on offer in Suffolk. This may mean that further changes may be announced to the support offered by Home, But Not Alone in the future. However, these services are designed to be reintroduced and stood up once again if there is a significant local outbreak.  We will keep you updated on further changes.

Thank you for your support of the Home, But Not Alone service.  We are incredibly proud of the fact we have been able to work together to help thousands of people during the most acute challenges of lockdown. This help has been made possible by the hundreds of community and neighbourhood groups in Suffolk and a significant number of volunteers. Thank you Suffolk!

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