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Review of the NHS Accessible Information Standard

Urgent priorities for change, informed by patients’ lived
experience and NHS professionals.

cover of review of the accessible information standard

In late 2021, a coalition of charities surveyed NHS and social care professionals in England, as well as disabled people who have accessible information and communication needs, about the NHS Accessible Information Standard. More than 900 people gave responses.

We have added an easy-read version of the review below.

Here are some key facts from the findings:

  • After five years of the Accessible Information Standard, only 11 percent of patients covered by the Accessible Information Standard have equitable access to the NHS.
  • 35 per cent of professionals reported that their organisation provides regular training linked to the Accessible Information Standard. 37 per cent report training has never occurred.
  • 67 per cent of Deaf people reported that no accessible method of contacting their GP has been made available to them.
  • 81 per cent of patients reported having an appointment when their communication needs were unmet.
  • 77 per cent of people with accessible information needs reported rarely or never receiving information in alternative formats.
  • Only 41 per cent of complaints procedures were reported to be accessible by the professionals who filled in the survey.
  • 1 in 3 health and social care providers were unaware or unsure of the existence of the Accessible Information Standard.
Featured image - Review of the NHS AIS

Review of the NHS Accessible Information Standard

Opens or downloads a pdf

pdf, 694 KB

Featured image - review of the NHS AIS easy read

Review of the NHS Accessible Information Standard (easy-read)

Opens or downloads a pdf

pdf, 1 MB

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